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Privacy Policy

1. Introduction

 

Welcome to Healing Possibilities. We are committed to protecting your personal information and your right to privacy.

This Privacy Policy explains how Julie Turner-Adkin (operating as Healing Possibilities) collects, uses, stores, and protects your personal data when you visit healing-possibilities.com, book a session or course, or contact us.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

 

2. What Information We Collect

 

 

2.1 Information You Provide

 

We may collect the following personal information:

  • Contact information: name, email address, phone number, and postal address.

  • Booking information: preferred appointment times, service selections (e.g., Crystal Healing, courses, Gong Bath attendance).

  • Health or wellbeing information: any information you voluntarily share related to your physical, emotional, or spiritual goals or concerns, often collected via consultation forms.

  • Payment information: processed securely via our payment provider (we do not store card details).

  • Messages: inquiries sent through our contact form or email.

 

2.2 Automatically Collected Information

 

When you visit our website, we may automatically collect:

  • IP address and general location.

  • Browser type and device information.

  • Pages viewed, time spent on site, navigation paths.

  • Cookies (see Section 7).

 

3. How We Use Your Information

 

We use your information to:

  • Provide healing, therapy, and course services (e.g., Crystal Healing, Sound Baths, Certified Courses).

  • Manage appointments, course registrations, and communicate with you about your bookings.

  • Process payments.

  • Improve website performance and user experience.

  • Send updates or marketing emails (only with consent).

  • Maintain internal records and client history.

  • Comply with legal obligations (e.g., insurance record-keeping).

We will never sell your personal information.

 

4. Legal Basis for Processing (for UK/EU GDPR)

 

If you are in the UK or EU, we process your data under the following bases:

  • Consent (e.g., for marketing, wellness information you voluntarily provide, or certain tracking cookies).

  • Contract (providing booked services or courses).

  • Legal obligation (record-keeping for tax or insurance requirements).

  • Legitimate interests (website analytics, fraud prevention, business operations).

 

5. Sharing of Personal Information

 

We may share your information only with:

  • Service providers (e.g., payment processors, scheduling software, email providers, website hosting).

  • Legal authorities when required by law.

All third-party service providers are required to handle your data securely and in accordance with privacy laws. We do not sell or rent your data.

 

6. Sensitive Wellness Information

 

Because healing practices may involve discussing emotional, physical, or spiritual topics, you may optionally share wellness notes with us during consultations or course enrollment.

We treat all such information as confidential, never share it, and only use it to provide your requested service or to ensure your safety during a session. You may request deletion of this information at any time.

 

7. Cookies and Tracking Technologies

 

We may use:

  • Essential cookies (for site functionality).

  • Analytics cookies (e.g., Google Analytics).

  • Preference cookies.

You can control cookies through your browser settings. We ensure IP anonymization where required by law.

 

8. Data Retention

 

We keep your information only as long as necessary for:

  • Providing services and maintaining client history (often required by insurance for a set period).

  • Legal or tax obligations.

  • Resolving disputes.

You may request deletion of your data at any time (see Section 10).

 

9. Data Security

 

We use reasonable technical and organisational measures to protect your personal information, including:

  • Encrypted transmissions (HTTPS).

  • Secure third-party payment gateways.

  • Restricting data access to authorised personnel (Julie Turner-Adkin).

No method of transmission is 100% secure, but we follow industry best practices.

 

10. Your Rights

 

Depending on your location, you may have the right to:

  • Access your personal data.

  • Correct inaccurate information.

  • Request deletion (“right to be forgotten”).

  • Withdraw consent at any time.

  • Object to processing.

  • Receive a copy of your data (data portability).

  • Lodge a complaint with your local data protection authority (e.g., the ICO in the UK).

To exercise your rights, please contact the email address listed in Section 16.

 

11. Children’s Privacy

 

Our services are not directed to children under 16. We do not knowingly collect information from anyone under 16. If we discover that we have inadvertently collected personal data from a child under 16, we will delete it immediately.

 

12. Child/ Under 16 Policy

 

Parental Consent Required: Clients under the age of 16 may only receive services or attend courses with the explicit consent of a parent or legal guardian. Consent must be obtained before the session begins.

Parent/Guardian Presence Required: A parent or legal guardian must be physically present in the treatment or course room at all times for all therapies and treatments involving clients under the age of 16. Sessions cannot proceed unless the responsible adult is present for the full duration of the appointment.

No Remote/Distance Sessions: Distance sessions (e.g., Distance Crystal Healing) are not provided for anyone under the age of 16.

 

13. International Data Transfers

 

If you are located outside the country where our servers are hosted, your information may be transferred internationally. We ensure appropriate safeguards (such as Standard Contractual Clauses for EU/UK users) are in place.

 

14. Links to Other Websites

 

Our website may contain links to external sites (e.g., venues or partners). We are not responsible for their privacy practices. We encourage you to read their privacy policies.

 

15. Changes to This Policy

 

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

 

16. Contact Us

 

If you have questions about this Privacy Policy or wish to exercise your rights, please contact:

Healing Possibilities (Julie Turner-Adkin)

Email: Juliehealing44@gmail.com

Mobile: 07392301463

Address:34 The Hill, Ranworth, Norfolk, NR13 6AB

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